Collaborated with a global financial institution to design a hybrid platform for modern financial advising.
Product Strategy / Service Design / UX Design
With over $2.2 trillion in client assets, our client was a global financial institution known for its world-class team of financial advisors.
Faced with a rapidly growing market of robo advisors, they were uniquely positioned to come to market from the opposite direction of digital-first startups. By leveraging their trusted global network of financial advisors with the addition of a new digital service layer, our client could create a powerful hybrid platform.
My firm, Moment, was brought on to lead the process from vision to minimum viable product. The team evolved over the course of the project, and my role grew from one of individual contribution to mentorship of more junior designers, process leadership, and relationship management with our client partners.
Defining a shared vision
We began by working with stakeholders to understand the needs of customers and advisors, and define a shared vision for the user's journey.
Financial advisor interviews
I facilitated and took notes during interviews with financial advisors, alternating with another member of my team. After each session, we summarized key takeaways and drew the advisor to help us remember their story.
I helped facilitate a series of workshops with client stakeholders to help the group externalize and align on fundamental product questions.
💬 Ask me in person
How did you help a diverse group of stakeholders reach consensus on the product vision?
By the end of phase one, we had defined a north star for the experience. I captured and visualized our shared vision for the user's journey in a document that our team, and stakeholders more broadly, could refer back to throughout the course of the project.
Concepting & testing
We used low-fidelity prototypes to understand how users felt about each part of the experience.
💬 Ask me in person
How did you communicate the value of testing and research to senior executives eager to get the product to market?
Value testing with an InVision prototype
My teammate and I created an interactive InVision prototype to simulate key parts of the experience. To accompany this, we developed a discussion guide based off of our research goals. Over the course of two rounds of testing in two different cities, we spoke with 16 participants.
Designing THE experience